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Log in to Blackboard using the credentials provided by the institution.

Type your username and password in the corresponding fields.

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Single sign-on (SSO)

The Institution uses single sign-on (SSO) to authenticate users in Blackboard. With single sign-on, you can access multiple applications after logging in to just one. These applications are configured to trust one another and share your authentication within a single session.

When you log out of a single sign-on session, Blackboard will prompt you to decide whether you want to end all related sessions or continue. If you do not take any action, the system will terminate all sessions after two minutes. To continue your session, log in again.

Change Password

To change or update your password, click the “Forgot Password?” link on the Blackboard login page. In the new window, update your password by filling in the appropriate fields.

Reset/ Unlock Password

To be able to reset your Network/Blackboard password or unlock your account in the future, you must first activate the SysAid Password Self‑Service option within the SysAid Helpdesk platform.

This step is required if:

  • You have forgotten your password, or
  • Your account has been locked due to multiple unsuccessful login attempts.

Once activated, the Self‑Service feature will guide you through the steps to reset your password or unlock your account.

Network/Blackboard Password Self Service Activation Guide

To enable password reset/unlock features:

  1. Go to the IRM Helpdesk and log in with your ACG Network credentials.BBLogin2.png
  2. On the homepage, scroll down and click My Settings.BBLogin3.png
  3. Under Security Questions for Password Services:
    • Open both dropdown menus.
    • Select one question from each list.
    • Enter your answers and click Submit.BBLogin4.png
  4. When the pop up appears, enter your Network password and click Save.


Your Password Self Service option is now activated.

You can now use Reset Password / Unlock Account on the Helpdesk login page for your Blackboard / Network password.

How to submit an incident via SysAid Helpdesk

The SysAid Helpdesk is ACG’s official IT support platform managed by the IRM Department. It allows you to:

  • Activate your Network Password Self‑Service option
  • Submit IT related incidents and service requests
  • Monitor the status of your open tickets
  • Access IT resources for quick troubleshooting

If you experience difficulties with Blackboard, your ACG accounts, or any other IT‑related service, you may report the issue directly to the IRM Department through the SysAid Helpdesk.

How to Submit an Incident:

  1. Click Submit an Incident on the homepage.
  2. Fill in all required fields.
  3. Describe the issue you want to report.
  4. Click Submit.

Your request will then be forwarded to the IRM team for review and resolution.

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