The Open Access Labs are dedicated to providing assistance and support to all active students within the ACG institution. They offer computer services, academic resources, and ample space for completing coursework and projects.
Two Open Access Labs (OALs) operate on campus with one located in the Communication (CN) Building and the other in the Arts Center (AC) Building. Both labs are designed exclusively for individual student academic use and operate on a first-come, first-served basis.
All active ACG students may use the labs during posted operating hours without the need for a reservation. The Open Access Labs are intended exclusively for individual work and are not used for classroom instruction.
Each lab provides:
- PCs (with iMacs available only in the AC 204 lab)
- Printers and scanners
- High-speed internet access
- A wide range of academic software
These resources support assignments, research projects, and other specialized academic tasks.
Please note:
The labs remain closed during holidays, academic breaks, and any period when classes are not in session.
Locations & Hours
Communication (CN) Building
Open Access Lab – Room CN 1112
Hours:
- Monday–Thursday: 09:00–21:00
- Friday: 09:00–18:30
Phone: 210 600 9800 (Ext. 1007)
Arts Center (AC) Building
Open Access Lab – Room AC 204
Hours:
- Monday–Thursday: 09:00–20:00
- Friday: 09:00–18:30
Phone: 210 600 9800 (Ext. 1166)
Services Provided in the Open Access Labs
Both Open Access Labs offer the same core services, with only minor differences.
Active students may visit the labs for a variety of support needs, including:
Account & Access Support
- Receiving credentials, support and guidance on using MyACG, ACGMail, and ACG Network, and Helpdesk accounts.
- Requesting password resets for ACGMail and Network accounts.
(Please note that you must show your student ID card.)
Software, Equipment & Workspace Use
Using available lab software and equipment, including:
- Installed academic applications
- Internet access
- Printing
- Scanning
Tech Assistance
Getting help with using the software and equipment provided in the labs.
Receiving support with Blackboard, ACGMail, and Helpdesk navigation and use.
Policies and Regulations
No Food or Beverages
Food and beverage containers are not permitted inside the Open Access Labs (OAL) and/or computer classrooms. Drinks may only be placed in the designated area while students are in the Open Access labs.
Quiet Study Environment
The computer labs are designated study areas. Students should keep conversations low to avoid disturbing others.
Software Usage
Computer use is limited to the software provided by the ACG. Students are not allowed to install or run additional software on lab computers.
Personal Belongings and Data
Students are responsible for their own personal belongings. Important files should be saved and backed up on personal storage devices, as lab computers may not retain personal data.
Workstation Use
Workstations are reserved on a first-come, first-served basis for students actively using the computer. Students who are only reading or studying should use non-computer seating areas and avoid occupying computer stations.
Lab Personnel (Staff / Student Assistants)
OAL IRM staff and student assistants monitor lab usage, maintain equipment, and address minor hardware or software issues. They do not provide tutoring or instruction on course assignments or software. Students who require assistance with course-related software should contact their course instructor.