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Logging in

To log in to Blackboard, type your username and password provided by the Institution in the corresponding fields.

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Single sign-on (SSO)

The institution uses single sign-on (SSO) to authenticate users in Blackboard. With single sign-on, you can access multiple applications after logging in to just one. These applications are configured to trust one another and share your authentication within a single session.

When you log out of a single sign-on session, Blackboard will prompt you to decide whether you want to end all related sessions or continue. If you do not take any action, the system will terminate all sessions after two minutes. If you wish to continue your session, log in again.

Change Password

To change or update your password, click the “Forgot Password?” link on the Blackboard login page. In the new window, update your password by filling in the appropriate fields.

Reset/ Unlock Password

To be able to reset your Network/Blackboard password or unlock your account in the future, you must first activate the SysAid Password Self‑Service option within the SysAid Helpdesk platform.

This step is required if:

  • You have forgotten your password, or
  • Your account has been locked due to multiple unsuccessful login attempts.

Once activated, the Self‑Service feature will guide you through the steps to reset your password or unlock your account.

IRM Helpdesk – SySaid

The IRM Helpdesk is the IT support system designed to assist with resolving technical issues. Through the IRM Helpdesk, you can submit incidents for technical support, track your service history, and access resources to help resolve IT problems.

Network/Blackboard Password Self Service Activation

To enable password reset/unlock features:

  1. Go to the IRM Helpdesk and log in with your ACG Network credentials.BBLogin2.png
  2. On the homepage, scroll down and click My Settings.BBLogin3.png
  3. Under Security Questions for Password Services:
    • Open both dropdown menus.
    • Select one question from each list.
    • Enter your answers and click Submit.BBLogin4.png
  4. When the pop up appears, enter your Network password and click Save.


Your Password Self Service option is now activated.

You can now use Reset Password / Unlock Account on the Helpdesk login page for your Blackboard / Network password.

Submit an Incident

If you want to report an incident, click “Submit an Incident”, complete the required fields, and write what you would like to report.

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