Standard software installations and versions for computer labs and classrooms are finalized at the start of each academic year.
- The version deployed is the latest stable release available before annual preparation deadlines.
- Beta versions and trial releases are not used, as they may affect system reliability.
- Once deployed, these versions remain in place throughout the academic year.
As a general practice, software versions are not updated mid-year unless a security or stability concern requires immediate action. Mid-year software changes require full testing and validation, which may introduce inconsistencies for users who work across multiple labs or between institutional and personal devices.
Exceptions can be reviewed on a case-by-case basis.
To request additional or new software for a lab or classroom after the start of the academic period:
- Submit an incident: https://helpdesk.acg.edu/
- Subject Line: “Lab/Classroom Software Request."
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Include the following details in your request:
- The software name and required version
- The academic or operational reason for the change
- Any required configuration specifications
- Licensing information (if applicable)
The IT division of the IRM department will review your request based on technical requirements, licensing, and compatibility with existing systems. If your request is approved and all necessary licenses are obtained, please allow up to two weeks for testing, validation, and installation. These steps ensure that the software will perform reliably and integrate smoothly with the lab or classroom environment.